Exchange Policy

Hey Yall! So, you've found yourself on our exchange policy page. Don't worry, we've got you covered (literally). We understand that sometimes things just don't work out, and that's okay. We want you to be happy with your purchase, so here's the lowdown on our return policy:

First things first, we offer exchange only (no refunds) within a 30-day window from the date of purchase. That's right, you've got a whole month to decide if that dress is giving you the right vibes or if those statement earrings are truly making the statement you want. We want you to have enough time to try things on, twirl around in front of the mirror, and make sure you're feeling fabulous!

Now, we do have a few ground rules (but don't worry, they're not too strict). To be eligible for an exchange, the item must be unworn, unwashed, and in its original condition. We know you're dying to show off your new threads, but please resist the urge until you're sure it's a keeper. We also ask that you keep all the tags and packaging intact. We're all about keeping things fresh and new, so let's keep it that way.

Oh, and here's a little bonus for you: Exchanges are on us! That's right, we'll cover the shipping costs. We want this process to be as hassle-free as possible for you. Just shoot us an email or give us a call, and we'll provide you with a prepaid shipping label. Easy peasy, lemon squeezy.

Once we receive your item, we'll inspect the item to make sure it meets our exchange policy criteria. If everything checks, we will contact you within 24-48 business hours from the date received and get your exchange shipped! 

SALE ITEMS- All items listed as sale item will be final sale items. Absolutely no refunds or exchanges on SALE Items. We'll make sure to mention if an item is final sale, so keep an eye out for that.

So there you have it, our exchange policy in a nutshell. We hope this gives you peace of mind when shopping with us. If you have any questions or need further clarification, don't hesitate to reach out. We're here to help and make sure you have the best shopping experience ever! ~ Xo Texas Steet Team